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End-to-End
Customer Services
Integrated support solutions across voice, web, and backend processes-
built to improve efficiency, accuracy, and customer experience.
built to improve efficiency, accuracy, and customer experience.
Expertise Across Complete
Customer Support Solutions
Interlink Communications has long standing experience and expertise in managing entire customer service portfolio and offers quality solutions for voice,web chat and email response.
01
Voice Customer Service
- Inbound Web Chat
- Inbound Sales
- Customer Service
- Tech Support
- Lead Generation
02
Web Services
- Billing Inquiries
- Chat Support
- Email Support
- Product Information
03
Back Office
- Accounting
- Process & Planning
- Human Resources
- Regulatory Compliance
- Quality Assurance
- Data Management
- Reporting
End-to-End Customer Support & Operational Excellence
Providing comprehensive support for telecom and VoIP services, we ensure every customer query, complaint, and request is handled with precision.
- Working for VOIP provider Customer Support and Technical Support
- Working for US Telecom Customer Services and Technical Support
- Make sure customer query/request/complaint is addressed appropriately
- Zero % Abandon Rate
- Review the customer's case and respond them with the information whatever they have requested for
- Scheduling callbacks for the customer to follow up on their concern and resolve it
- Creating new lead and changing status to Approved/Rejected/Pending
- Preparing daily productivity reports and log to be sent to the client
- Taking care of complaints filed by the customer through BBB,AG,FCC,CPCU etc
Interlink Communications
Interlink Communications belives in improving customer experience by providing a means of differentiating your brand. If you are curious to hear more about what we can offer, do not hesitate to get in touch. Send us your brief info and learn how we work.
Trusted by contact center services
across the North American.